Car Rental Terms and Conditions

This is a Japanese translation of the “Car Rental Terms and Conditions” of RIDERUN co,ltd. (the “Company”). This translation is provided for reference only and is not an official contractual document. For any actual contracts or disputes, please refer to the original English text and any official translations.

Chapter 1 General Provisions

Article 1 (Application of the Terms)

The Company offers rental cars (regardless of vehicle type, including automobiles and motorcycles), and the renter (the “User”) shall comply with these Terms when renting them. Matters not stipulated in these Terms shall be governed by applicable laws and customary practices.
The Company may establish special provisions within the scope that does not contravene the purpose of these Terms, laws, or administrative orders. In such cases, the special provisions shall take precedence over these Terms.

Chapter 2 Reservations

Article 2 (Formation of Reservation)

Upon agreeing to these Terms and the separate price list, the User may make a reservation by the method prescribed by the Company, clearly specifying the vehicle model or class, departure date and time, departure location, rental period, return location, driver’s name, whether accessories such as helmets or child seats are required, and any other rental conditions (collectively, the “Rental Conditions”). Reservations are accepted by phone or email; however, even if there is a discrepancy between the reservation details and the actual contract, the Company bears no responsibility for such differences.
In principle, when the User makes a reservation, the Company will make available its rental cars for rental use. A reservation deposit may be required as separately specified at the time of reservation.

Article 3 (Changes to Reservation Details)

If the User wishes to change the Rental Conditions before concluding the rental agreement (the “Agreement”), the User must obtain the Company’s consent. Changes within 24 hours prior to departure will not be accepted.

Article 4 (Cancellation of Reservation, etc.)

The User may cancel the reservation by the method prescribed by the Company.
If, for reasons attributable to the User, the User fails to complete the contract procedures and the delay exceeds 10 minutes from the scheduled departure time, the reservation will be deemed canceled.
In the above case, the User shall immediately pay the cancellation fee (the “Cancellation Fee”) as specified by the Company. If a reservation deposit has already been paid, the Company will handle the refund process.
If the Agreement could not be concluded due to reasons attributable to the Company, the reservation deposit will be refunded.
If the Agreement could not be concluded for reasons not attributable to either the User or the Company—such as natural disasters, accidents, theft, late returns by other users, or recalls—the reservation will be deemed canceled.
If the Agreement is not concluded, neither the Company nor the User shall make any claims against the other party except as provided in these Terms.
The Company shall bear no liability for any damages arising from reservation cancellations other than as set forth in Article 4.
If the User is more than 10 minutes late for the scheduled departure time, the reservation deposit will not be refunded.

Article 5 (Substitute Rental Car)

If the Company cannot provide the vehicle reserved by the User, the Company has the right to provide a vehicle of a different class (a “Substitute Rental Car”).
If the User agrees to the provision of a Substitute Rental Car, the rental will be provided under the same conditions as the original reservation (excluding model/class). If the rental fee for the substitute vehicle is lower than that of the originally reserved vehicle, the lower fee will apply.
If the User refuses the Substitute Rental Car, the reservation will be deemed canceled.
If the inability to provide the reserved vehicle is attributable to the Company, Article 4(4) shall apply; if it is not attributable to the Company, Article 4(5) shall apply.

Article 6 (Disclaimer)

Except in the cases set forth in Article 4, the Company and the User shall not make claims against each other with respect to cancellation of reservations or failure to conclude the Agreement.

Article 7 (Reservation via Agent)

The User may make a reservation through a travel agency or an affiliated company (collectively, an “Agent”).
If the reservation was made through an Agent, any changes or cancellations to the reservation shall be made through that Agent and require the Company’s consent.

Chapter 3 Rental

Article 8 (Conclusion of the Agreement)

The User shall specify the Rental Conditions set forth in Article 2(1), and the Company shall conclude the Agreement in accordance with these Terms and the price list, except where any of the items in Article 9(1) or (2) applies.
At the time of concluding the Agreement, the User shall pay the rental charges set forth in Article 11(1) to the Company.
At the time of the Agreement, the Company will require the User or the driver (the “Driver”) to present a valid driver’s license and submit a copy thereof, and will record the driver’s name, address, license class, and license number in the rental ledger and on the rental certificate. If the User drives, the User’s own license must be presented; if the Driver differs from the User, the Driver’s license must be presented and submitted.
The Company may also require, for identity verification, presentation and copying of documents other than the driver’s license at the time of the Agreement.
The Driver must possess one of the following valid licenses that permits driving in Japan:
(1) A valid Japanese driver’s license or a Japanese SOFA license;
(2) An International Driving Permit based on the 1949 Geneva Convention;
(3) A driver’s license issued by Belgium, France, Germany, Monaco, Slovenia, Switzerland, or Taiwan, accompanied by a Japanese translation (by the Japan Automobile Federation or by an embassy/consulate in Japan).
The User and the Driver must also provide a mobile phone number and other contact information when the Agreement is concluded.
At the time of the Agreement, payment of the rental charges must be made by cash, credit card, or other payment methods. The Company may designate the payment method.
The Company and the Driver agree that, if the Company determines there is a risk of accident or theft, necessary measures such as activating a GPS tracking device may be taken.

Article 9 (Refusal to Conclude the Agreement)

The Company may refuse to conclude the Agreement or cancel a reservation, without refund, if the User or the Driver falls under any of the following:
(1) Failure to present/submit a driver’s license or passport;
(2) Failure to possess a valid credit card;
(3) Even with an international license, the Company determines the Driver lacks sufficient driving skills for Japan;
(4) The Driver is deemed to be under the influence of alcohol, drugs, stimulants, or thinners;
(5) A child under six years old is carried without a child seat;
(6) For motorcycles, circumstances where a helmet cannot be used or worn;
(7) The Driver is under 23 years old, or has held a license for less than four years, or is deemed by the Company to lack sufficient skill;
(8) A group of four or more males driving together (except for relatives within the second degree or if pre-approved by the Company);
(9) The User or the Driver is a member/associate of a criminal organization or anti-social force, or has made abusive or unreasonable demands to employees;
(10) The User or the Driver does not own a car in their own name (including kei cars, excluding motorcycles), or the reserved vehicle is not covered by insurance;
(11) Acts deemed inappropriate by the Company, such as damaging the Company’s reputation or using false information.
The Company may also refuse to conclude the Agreement if the User or the Driver falls under any of the following:
(1) A different driver appears than the one designated at the time of reservation;
(2) Violation of Article 8(4)–(6);
(3) Past arrears or non-payment to the Company;
(4) Conduct in the past rental that falls under Article 17;
(5) Evidence that automobile insurance did not apply during a past rental;
(6) No available inventory of vehicles for rental;
(7) Failure to meet other conditions prescribed by the Company.
In any of the above cases, even if a reservation had already been established, it will be treated as a cancellation for the User’s convenience, and the Cancellation Fee will be charged immediately. The Company will refund the reservation deposit.

Article 10 (Time of Formation of the Agreement)

The Agreement becomes effective when the User pays the rental charges and the Company hands over the rental car. The reservation deposit will be applied to the rental charges.
The handover will take place at the rental location and start time specified in Article 2(1).

Article 11 (Rental Charges)

“Rental Charges” means the total of the following:
(1) Basic rate;
(2) Deductible exemption fee;
(3) Vehicle damage insurance premium;
(4) Auxiliary charges (accessories/options);
(5) Delivery/pick-up fee; and
(6) Any other fees specified by the Company.
The basic rate is based on fees filed with the competent District Transport Bureau Director. The price list in effect at the time of reservation applies; changes made after the reservation will generally not apply.

Article 12 (Changes to Rental Conditions)

If, after the Agreement is concluded, the User wishes to change the Rental Conditions set forth in Article 8(1), the User must obtain the Company’s prior consent.
The Company may refuse approval if it determines that the change would hinder rental operations.

Article 13 (Inspections and Maintenance)

The Company will rent out vehicles that have undergone “daily inspections and maintenance” and “regular inspections and maintenance” pursuant to the Road Transport Vehicle Act.
Before handover, the User or the Driver shall confirm that such inspections and maintenance have been performed and, based on the Company’s checklist, confirm that there are no abnormalities in the vehicle body and equipment.
For motorcycles, the proper wearing of helmets is the sole responsibility of the User/Driver. The Company bears no responsibility regarding helmet use.
The proper installation of child seats is also the sole responsibility of the User or the Driver. The Company bears no responsibility regarding installation.

Article 14 (Issuance and Carrying of the Rental Certificate)

At the time of handover, the Company will issue a rental certificate. The certificate will include items prescribed by the competent District Transport Bureau Director.
During the rental period, the User or the Driver must carry this certificate.
If the rental certificate is lost, the User or the Driver shall promptly notify the Company and follow the Company’s instructions.
Upon return, the rental certificate shall be returned to the Company.

Chapter 4 Responsibilities

Article 15 (General Responsibility)

During the rental period, the User and the Driver are responsible for the proper use and custody of the rental car.

Article 16 (Daily Inspections and Maintenance)

During the rental period, the User or the Driver shall perform, before each use, the daily inspections and maintenance specified in Article 47(2) of the Road Traffic Act.

Article 17 (Prohibited Acts)

During the rental period, the User or the Driver shall not engage in any of the following:
(1) Use for transport services requiring permission under the Road Transportation Act;
(2) Use for purposes other than those specified in these Terms, or allow an unregistered driver to drive;
(3) Sublease the rental car to a third party or offer it as collateral;
(4) Falsify/alter the registration number or license plate, or modify/alter the vehicle;
(5) Use for tests or competitions such as circuit driving, unpaved roads, or towing;
(6) Use in violation of laws or public order and morals;
(7) Drive under the influence of alcohol or drugs;
(8) Enter into any insurance contract without the Company’s consent;
(9) Take the car outside Japan;
(10) Conduct filming, video shooting, or bring the car into events without the Company’s consent;
(11) For motorcycles, carry a passenger without the Company’s prior approval;
(12) Act in violation of Article 7 regarding reservations through agents.

Article 18 (Measures in Case of Parking Violations)

If an illegal parking violation under the Road Traffic Act occurs during the rental period, the User or the Driver shall report to the competent police station and immediately pay any fines and all related costs such as towing, storage, and retrieval.
If the Company is notified by the police, the Company will instruct the User or the Driver to promptly move the vehicle and to complete the administrative procedures. If the return is delayed, additional charges will apply.
If the Company determines that it cannot confirm the status of the administrative procedures under paragraph 2 above, the Company may terminate the Agreement without notice or demand and require immediate return of the vehicle.
If the Company receives an order to pay a “Neglect Violation Fee” under Article 51-4 of the Road Traffic Act, or if there is non-payment, the Company will charge the User or the Driver the full amount of such costs. If the payment deadline passes, the Company may process the payment by credit card.
If an order to pay fines is issued, or if the User or the Driver does not comply with the instructions under paragraph 2, the Company may refuse any future rentals to that User or Driver.

Chapter 5 Return

Article 19 (Obligation to Return the Vehicle)

The User or the Driver must return the vehicle and accessories to the designated return location (or the location changed pursuant to Article 12(1)) by the end of the rental period.
If the return is delayed, except in cases of force majeure such as natural disasters, the User or the Driver must compensate for the rental charges for the delayed period and any damages incurred by the Company.
In cases where the return is impossible due to force majeure, the Company will exempt the User from liability for damages; provided, however, that the User must promptly contact the Company and follow its instructions.

Article 20 (Checks upon Return)

Upon return, the User or the Driver must refuel the vehicle to a full tank and return it in the same condition as at the time of rental (normal wear and tear excepted). If it cannot be returned with a full tank, the User must pay a “Refueling Fee” separately specified by the Company.
The User or the Driver must check that no belongings are left in the vehicle upon return. The Company is not responsible for any items lost after the return.

Article 21 (Extension of Rental Period / Change of Return Location)

Upon return, the User shall pay the following items incurred due to extension of the rental period (the “Extension Fees”):
(1) The difference in rental charges for the extension period and any excess charges as specified by the Company; and
(2) If enrolled in a deductible exemption plan, the difference in insurance premiums for the extended period.
If changing the return location or extending the period without prior arrangement, the User must contact and obtain approval from the Company before such change/extension. If the vehicle is returned without approval, a penalty of JPY 100,000 and costs for vehicle transport/collection, etc., will be charged.

Article 22 (Settlement)

If there are any unpaid rental charges, extension fees, return-location change fees, or other unpaid amounts (collectively, “Outstanding Amounts”) at the time of return, the User or the Driver shall immediately pay them to the Company.
If the vehicle is not refueled to a full tank upon return, the User shall immediately pay the “Refueling Fee” calculated based on the Company’s mileage conversion table.

Article 23 (Measures When the Vehicle Is Not Returned)

If, after the rental period expires, the vehicle and accessories are not returned to the return location and the User does not comply with the Company’s request for return, or if the vehicle is treated as stolen, the Company may take civil and criminal measures.
The Company may contact the User’s or Driver’s family, relatives, workplace, etc., to investigate the whereabouts of the vehicle and accessories and may activate the vehicle location system if necessary.
The Company will charge the User or the Driver the rental charges for the period of non-return and the costs of searching for and recovering the vehicle and accessories.
If the return deadline has passed and the Company cannot contact the User or the Driver, the vehicle will be deemed stolen by the User or the Driver, and a theft report will be filed with the police.

Chapter 6 Measures for Breakdowns, Accidents, and Theft

Article 24 (Measures in Case of Breakdown)

If any abnormality or defect occurs in the vehicle during the rental period, the User or the Driver shall immediately stop driving, contact the Company, and follow the Company’s instructions.
If the abnormality or defect is due to the intent or negligence of the User or the Driver, the User or the Driver shall compensate the Company for damages, including the costs of repair and retrieval.
If the cause is a defect existing prior to handover, the Company will provide a substitute vehicle.
If no substitute vehicle is provided and/or the User does not accept a substitute, the Agreement shall be terminated, and the User may receive a refund corresponding to the period from commencement to termination of the Agreement for the rental charges and the deductible exemption fee.
Even in the case of a breakdown not caused by normal use, unless the Company is responsible, the User may not claim damages against the Company.

Article 25 (Measures in Case of Accident)

If an accident occurs during the rental period, the User or the Driver shall immediately stop driving and, in accordance with laws and regulations, take the following measures:
(1) Report the details of the accident to the Company and follow its instructions;
(2) Carry out repairs as instructed by the Company or the insurance company; any settlement with third parties requires the Company’s prior approval;
(3) Cooperate with investigations by the Company and the insurance company.
The User or the Driver is responsible for handling the accident.
The Company will provide advice and support to the User or the Driver regarding accident handling.

Article 26 (Measures in Case of Theft)

If the vehicle is stolen or damaged during the rental period, the User or the Driver shall take the following measures:
(1) Immediately report to the nearest police station;
(2) Report the damage status to the Company and follow its instructions; and
(3) Cooperate with investigations by the Company and the insurance company.

Article 27 (Termination of Agreement Due to Unusability)

If the vehicle becomes unusable due to accident or theft, the Agreement shall terminate, and the User or the Driver shall immediately complete the return procedures.
If there are any unpaid charges or refueling costs at the time of return, the User or the Driver shall immediately pay them and compensate the Company for any damages incurred. No refunds will be made.
If none of the User, the Driver, nor the Company is responsible for the unusability, the Company will refund the remaining portion of the rental charges and deductible exemption fee corresponding to the period from commencement to termination of the Agreement.
In cases other than the above, the User or the Driver may not claim damages against the Company for unusability.

Chapter 7 Compensation

Article 28 (Damages and Business Compensation)

If, during the rental period, the User or the Driver causes damage to a third party or the Company, the User or the Driver shall be liable for such damages (except where the Company is responsible).
If, due to the responsibility of the User or the Driver, the rental car or accessories cannot be rented out during repairs, the Company will charge a Non-Operation Charge (NOC) as separately specified, as well as any other damages.
If an accident occurs due to conduct falling under Article 17(7) (driving under the influence, etc.), the User or the Driver shall pay the Company a penalty of JPY 300,000. If the Company suffers additional damages, separate compensation shall be made.

Article 29 (Insurance)

The Company has entered into damage insurance contracts for the rental cars, and will compensate the User for losses within the prescribed scope (the “Coverage Limits”). However, if the User or the Driver has other insurance, that insurance will take priority.
Coverage Limits:
(1) Bodily Injury Liability: Unlimited (including compulsory automobile liability insurance);
(2) Property Damage Liability: Unlimited per accident;
(3) Personal Injury Protection: Up to JPY 50,000,000 per person;
(4) Vehicle Damage Coverage: Actual cash value up to JPY 150,000,000 per accident (upper limit).
Insurance payouts may not be made where exclusions under the policy or coverage program apply.
If no insurance payout is made, or if losses exceed the Coverage Limits, the User or the Driver shall bear the full amount.
If the Company pays any damages on behalf of the User or the Driver, the User or the Driver shall immediately reimburse the Company for such amount.
Even if the Company has been paid for deductible exemption coverage, the following cases are excluded from such exemption:
• Failure to report the accident to the police and the Company;
• Accidents not covered by insurance;
• Accidents resulting from any violation under Article 9(1)(i)–(iv) or Article 17; or
• Extension of the rental period without the Company’s consent.
If the User or the Driver operates the rental car off public roads (e.g., circuits, unpaved roads) or for racing purposes, or if dangerous driving is recognized, insurance will not apply and the User or the Driver shall bear all losses.
The insurance premiums in paragraph 1 are included in the Rental Charges set forth in Article 11.

Chapter 8 Termination of the Agreement

Article 30 (Termination)

If the User or the Driver violates these Terms or falls under any of the items in Article 9(1) or (2), the Company may terminate the Agreement without notice or demand and require immediate return of the vehicle and accessories. Any unpaid charges at the time of return must be paid immediately.
In such cases, the Company will not refund any rental charges, deductible exemption fees, etc., that have already been paid.

Article 31 (Termination by Mutual Agreement)

With the Company’s consent, the User may terminate the Agreement during the rental period. In such case, after paying the Cancellation Fee as separately specified, the User will receive a refund of the difference in rental charges and deductible exemption fees corresponding to the period from handover to return. However, if termination is within 24 hours before departure, rental charges will not be refunded.
At the time of termination, in addition to the Cancellation Fee, the User must immediately fulfill the payment obligations set forth in Article 22.

Chapter 9 Miscellaneous

Article 32 (Set-off)

If the Company owes a monetary obligation to the User or the Driver, the Company may at any time set off such obligation against rental charges and other obligations owed by the User or the Driver to the Company.

Article 33 (Consumption Tax)

The User or the Driver shall pay to the Company the consumption tax (including local consumption tax) imposed on transactions under this Agreement at the tax rate effective at the time of payment.

Article 34 (Default Interest)

If either the User/Driver or the Company fails to perform any monetary obligation, default interest at an annual rate of 14.6% shall be paid.

Article 35 (Governing Law, etc.)

These Terms shall be governed by the laws of Japan (including relevant laws and administrative notices).
Matters not stipulated in these Terms shall be handled in accordance with Japanese law.
These Terms are prepared in both Japanese and English; in the event of any discrepancy between the English and Japanese versions, the Japanese version shall prevail.

Article 36 (Detailed Rules)

The Company may, without prior notice, establish detailed provisions for these Terms, and such detailed rules shall have the same effect as these Terms.
If detailed rules are established, the Company will post or state them at the Company’s office, in brochures, on the website, or in the price list; the same applies to any changes.

Article 37 (Court of Jurisdiction)

Any dispute concerning rights and obligations under these Terms and the Agreement shall be subject to the exclusive jurisdiction of the district court or summary court having jurisdiction over the Company’s head office, place of business, or rental location as the court of first instance by agreement.

Article 38 (Supplementary Provisions)

These Terms shall take effect on the date the Company is granted permission to operate a car rental business.

Supplementary Provisions

[Reservation Cancellation Fees] (Notifications made after 18:00 Japan time will be treated as made on the following day):
• 14 days or more before the scheduled rental date: No charge
• 4–13 days before: 30% of the rental charge
• 2–3 days before: 50% of the rental charge
• On the previous day or the day of rental: 100% of the rental charge

[Non-Operation Charge (NOC)]
• Supercars (e.g., Lamborghini Aventador/Huracán, Honda NSX N1 custom, etc.) …
Minor scratches / including wheels: JPY 300,000
Wheel replacement for deep scratches/bends: JPY 600,000
Mechanical/structural damage: JPY 2,000,000

• Other vehicles …
Minor scratches / including wheels: JPY 150,000
Wheel replacement for deep scratches: JPY 300,000
Mechanical/structural damage: JPY 1,000,000

• Accessories/Equipment …
Unreturnable condition: 100% of replacement cost
Returned but requires repair: (Repair days) × (1-day rental charge) × 50%

• Other costs …
100% of actual repair costs + business compensation for the period the vehicle cannot be rented: JPY 20,000/day

[Handling of Personal Information]

In the following cases, the User or the Driver agrees that personal information such as name, date of birth, driver’s license number, and passport information may be recorded and stored for up to seven years, and used in anonymized form for statistical purposes:
(1) When the Company receives an order to pay a Neglect Violation Fee under Article 51-4 of the Road Traffic Act;
(2) When parking violation costs have not been paid to the Company;
(3) When the Company determines that the vehicle has not been returned;
(4) When the Company deems it appropriate to prevent potential incidents such as accidents or theft.

Purposes for which the Company acquires and uses personal information:
(1) To comply with laws as a car rental operator, such as preparing rental certificates;
(2) To provide rental cars and related services to Users and Drivers;
(3) To verify and screen the identity of Users and Drivers;
(4) For marketing of the Company’s products, services, events, and campaigns (printed advertisements, email, etc.);
(5) For planning and developing products/services and for surveys to improve customer satisfaction.